We currently ship all over the world including United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Switzerland, Norway, India, Qatar, United Arab Emirates, Peru, Ireland, Philippines, South Korea, Macao SAR China, Malaysia, Taiwan, Thailand, Vietnam, China, Hong Kong SAR China, Indonesia, Austria, Denmark, Finland, Greece, Portugal, Spain, Italy, Sweden, Belgium, Luxembourg, Monaco, Netherlands, France, Germany, Bulgaria, Croatia, Czechia, Estonia, Hungary, Poland, Romania, Slovakia, Latvia, Slovenia, Lithuania, and the United States of America.

However if you are outside of any these countries, please contact us so we can see if it is possible to make an adjustment to ship to you directly.

We use Royal Mail (Special Delivery Guaranteed) for customers within the United Kingdom and Fedex (International Priority) for our international orders. This is to ensure the fastest and safest service possible. However, in order to reduce your shipping costs for very small accessories only, we may choose to ship via Royal Mail International services.

Our courier partners may not be able to call you on arrival so please ensure that you provide a delivery address where the shipment can be received during business hours. We're unable to deliver on public holidays or Sundays so please allow an extra working day.

When your product(s) have been shipped you will receive a confirmation email with a tracking number. You can then proceed to track your item through the Royal Mail or Fedex app or website directly. If you are not present on the day of delivery, you may also change your delivery options there too.

In the United Kingdom, any taxes and fees will be included in the price of your order at checkout and therefore no duties would be required to pay upon delivery.

For customers outside the United Kingdom, you may be subject to local duty/import taxes, if they apply. These taxes will be claimed on behalf of local customs by our Fedex carrier prior to delivery. Unfortunately, we are unable to advise you of the amount of these charges in advance and advise you to contact the duty services in your country or SimplyDuty to obtain an estimated duty amount and the base rate of VAT. If the taxes and customs fees are not paid, the item will be returned to us. We will then deduct any duties, taxes or fees incurred by us from your refund.

For any delivery problem with your order, please contact us directly from our contact page or via Info@arken.uk. We will make the necessary arrangements with the carrier and will do everything possible to ensure that your package arrives correctly at its destination.

For any pre-orders, lead times can vary significantly and estimates will always be listed and updated on the product page. This estimate may also be subject to delays due to manufacturing and shipping schedules. However, we will always work to the best of our ability to ensure your product is delivered as soon as possible. We appreciate your patience on this as we are only a very small operation and we want to ensure the best product quality we can in all cases.

For any items in stock, we use the fastest services available from both Royal Mail and Fedex so from the moment you receive the shipping confirmation, you can be confident it will arrive soon.

You may cancel your pre-order within 14 days of placement. If you require a refund after this time you must await the dispatch/delivery of your product before you can initiate the returns process.

Please contact us directly from our contact page or via Admin@arken.uk.

You may return your order within 14 days of the confirmed delivery date. We cannot accept returns beyond this deadline and will return them to you. You may also exchange your order within the same 14 days.

All items need to be returned unworn, in their original undamaged packaging (including all protective films and tags attached etc) and with a completed returns form which we will provide to you via email. If the watch is returned in perfect condition, but the strap has been used or marked then the complete product will not be eligible for a refund. All returned watches are thoroughly examined using high level magnification. We reserve the right to refuse a return if the product(s) show signs of wear.

Please contact us directly from our contact page or via Admin@arken.uk to initiate your returns process. We will then identify the reasons for your return, provide you with the steps to return the product to us and notify you whether you are eligible for free returns delivery. Please note we are not liable for any return delivery issues should they arise before the product(s) are in our possession.

Please be aware that all returns and cancellations after a 48 hour grace period are subject to a re-stocking fee to cover the cost of payment charges Arken incurs with each transaction. This fee is calculated based on 5% of the value of the item/s being returned or cancelled.

Please be aware we cannot provide a refund for shipping costs. If there are any tax or duty payments required, in order for us to receive the return, if they are not paid in advance by you, the value will be deducted from the total refunded amount.

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also confirm the approval or rejection status of your return and issue a refund where applicable. This may take up to 7 days.

Our warranty covers all manufacturing defects which occur during normal use, as described in the following conditions. We will replace any defective components subject to a manufacturing error found by us.

Please note that the warranty is not applicable in the following cases: - Theft or loss.
- Repairs due to use not considered normal or reasonable.
- Blemishes caused by normal day to day wear, tear and normal aging of the watch.
- All types of damage as a result of negligence, misuse, abuse, accidents, alterations, improper handling, lack of maintenance or failure to follow the instructions provided by Arken.
- Routine servicing or maintenance which may be required within the warranty period, including but not limited to the following, de-magnetisation and accuracy adjustments.

Warranty does not cover the cost of shipping the product to us for repair. However, we will ship the product back to you free of charge if the product is covered by warranty.

Our standard warranty is a two part policy in which both may apply depending on the product.

1 Year Cover - Applies to all products including gear and accessories which is valid for 1 year from the date ordered. In pre-order instances, the warranty is valid for 1 year from the date of dispatch.

5 Year Cover - Applies to all mechanical watch movements which is valid for 5 years from the date ordered. In pre-order instances, the warranty is valid for 5 years from the date of dispatch.

Regular servicing is important to maintain the optimal function of your Arken tool watch. If you would like to give your watch a service, if it has been in an accident or is performing improperly we are here to help.

In order to provide a professional aftercare service we have partnered with a trusted specialist based in the United Kingdom. It is our priority to ensure you are protected and well looked after beyond your purchase.

To book a service or repair please complete the form here. We will then review your details and reply to you with how we can help, any estimated costs, timings, as well as next steps of how you can safely send your watch back to us.

You can reach us directly from our contact page or via info@arken.uk

We will try our best to answer any questions or concerns as soon as possible.